Negotiation and Conflict Resolution
Through lectures, videos, exercises and simulated role-plays, this course will provide a theoretical foundation useful in understanding dispute resolution; analyze the styles (competitive, cooperative, etc.) adopted in problem solving; enhance communication and problem-solving skills used in reaching agreements; consider the strategic and tactical options available when resolving disputes; and review the ethical dimensions of bargaining and facilitating agreements. Negotiation and mediation practices will be considered extensively with reference made to arbitration and other Alternate Dispute Resolution options. One-on-one, multi-issue, multi-party and multi-setting scenarios will be explored.