The provision of health care has become more complex in recent decades. The population is aging, chronic conditions have become more prevalent, and demands for patient-centred, culturally sensitive care are increasing. The healthcare system must always be on alert, ready to deal with large scale demands, whether from natural disasters or a pandemic. At the same time, standards for evidence-based practice, both in frontline care and healthcare team management, shift rapidly as new evidence emerges.

As a healthcare leader, you must deal with these ever increasing demands while building resilient teams and patient-centred care experiences.

Program Overview

The Excellence in Healthcare Leadership (EHL) program is a four topic, online training program designed to strengthen health administrators’ and policy makers’ visioning and leadership skills. It is built around the Institute for Health Care Improvement’s Triple Aims:

  1. Better Care
  2. Better Value
  3. Better Health

Along with the generally accepted addition of a fourth aim—Better Teams.

All topics are viewed from various relevant perspectives—those of patients and families, medical professionals, administrators, policy makers and more—to ensure comprehensive understanding of current challenges and insightful, integrated approaches to solving them.

Each of the four training topics includes three core modules. Module training combines self-paced online instruction, readings and activities (approximately two hours) with a synchronous webinar session (one hour) that connects learners in real time with expert facilitators to discuss and apply the module’s concepts. The online training materials include custom videos featuring personal experiences and insights from healthcare leaders, patients and practitioners sharing their personal experiences and insights.

In addition to the 12 core modules, participants select two Deeper Dive workshops relevant to their particular learning needs. Deeper Dive workshops will include expanded online learning materials, a 2.5 hour synchronous webinar session and a personal reflective activity. The reflective activities from the Deeper Dive workshops, together with a final reflective statement, make up participants Capstone Portfolio which is submitted to facilitators and assessed at the completion of the program.

By the end of this program, learners will be able to:

  1. Analyze the impacts of varied social determinants of health in a manner informed by a broad and holistic conceptualization of health and healthcare from the perspectives of providers, patients and administrators
  2. Identify and apply management and leadership competencies appropriate for addressing challenges in the Canadian healthcare system
  3. Anticipate and proactively address evolving health system needs
  4. Share insights and best practices with an expanded network of healthcare and public service leaders across Canada

Our Facilitators

The Excellence in Healthcare Leadership program is facilitated by JSGS Executives-in-Residence and guest facilitators who are accomplished former senior public servants with expertise in healthcare delivery and leadership.

L-R: Dan Florizone and Alastair MacFadden (click on images for bios)

Dan Florizone alastair-macfadden.jpg

Program Schedule

The first public offering of the Excellence in Healthcare Leadership program will be launching in Fall 2020.

Please check back for more details!

Training Topic 1: Better Teams

Better outcomes cannot be achieved without strong teams. The Better Teams topic explores the important role that strong teams play in healthcare and reviews a variety of key skills central to the success of a strong teamwork culture, including teaming, identify challenges to successful teams, conflict resolution strategies and more. It finishes up by exploring the utility of a coaching mindset and gives you the tools you need to ask great coaching questions.

By the end of this topic, learners will be able to:

  1. Describe the role of collaboration and diversity in innovatively addressing challenges
  2. Identify challenges to effective teamwork and collaboration
  3. Design strategies to improve working relationships and communication in healthcare teams
  4. Apply coaching strategies and questioning skills

The three modules include:

  • Module 1: The Impact of Better Teams
  • Module 2: Tools for Better Teams
  • Module 3: Coaching Your Team to Success

Training Topic 2: Better Health

Good health outcomes are associated with more than healthy bodies and minds. That is why better health extends beyond the bounds of the healthcare system. The Better Health topic explores the social determinants of health and the reasons for intersectoral collaboration to improve the health of Canadian people. It looks both inside and beyond our borders to examples of communities that are working together to reduce poverty, increase educational outcomes and boost population health holistically. You will learn more about the complex interplay of factors within our health system that impact overall health, including mental health and community supports, health system preparedness, and health communication and explore Indigenous frameworks that support a comprehensive approach to health promotion.

By the end of this topic, learners will be able to:

  1. Evaluate the impact of and potential for intersectoral collaboration on health outcomes
  2. Analyze the impacts of varied social determinants of health in a manner informed by a broad and holistic conceptualization of health and healthcare
  3. Identify best practices for community based health initiatives
  4. Examine challenges to culturally sensitive care and the opportunities presented by culturally informed care, especially in Indigenous contexts

The three modules include:

  • Module 1: The Impact of Better Health
  • Module 2: Tools for Better Health
  • Module 3: Identifying Population Health Needs

Training Topic 3: Better Value

Health system costs are frequently compared and debated. However, it is often value that is of greatest interest to patients, practitioners and politicians. Value is so much more than financials. In getting the best value from our healthcare system we ensure that it is sustainable and able to meet patient and community needs effectively for the long term. The Better Value topic explores the issue of value – what it is and how it is defined – and surveys approaches to achieving excellent value. You will learn about promising practices which have succeeded in providing care in a focused, efficient manner which meets patient and stakeholder needs. You will also explore the need for greater efficiency in a variety of areas – from the patient perspective – efficiency in access to care and timeliness of care - from the practitioner perspective – efficiency in the provision of services through the reduction of redundancies in process and practice.

By the end of this topic, learners will be able to:

  1. Express a holistic definition of value informed by the experience of various stakeholders, including patients and families, within the Canadian healthcare system
  2. Apply knowledge of government financial and legislative processes towards improving outcomes in their own context
  3. Identify strategies for improving efficiency
  4. Compare the impacts of investment at various points in the care cycle, from investments in community care to investments in acute and emergency care

The three modules include:

  • Module 1: The Impact of Better Value
  • Module 2: Tools for Better Value
  • Module 3: Effective and Efficient Care

Training Topic 4: Better Care

The challenges to optimal care are many and varied. The Better Care topic explores the challenges to care, ranging from our institutional structures to demands on individual care workers, to unpack the obstacles to improvement. You will hear from physicians and other health care leaders who have sought to improve the quality of care, and take lessons from their approaches and what they have achieved.

By the end of this topic, learners will be able to:

  1. Evaluate current challenges to optimal care in the Canadian healthcare system, including the impact of provider centric care on these challenges
  2. Analyze evidence based practices to improve care across various settings
  3. Assess the interplay of culture, context and strategy in the success of care improvement initiatives
  4. Identify care improvement strategies which may be impactful in their own setting

The three modules include:

  • Module 1: The Impact of Better Care
  • Module 2: Tools for Better Care
  • Module 3: Implementing Patient and Family Centred Care

Deeper Dives

Deeper dives are designed to provide in-depth, applicable knowledge on topics of interest to participants. Each program participant is required to select two deeper dives in order to complete the program.

Deeper dive sessions in the first offering of the program will include:

  • Conflict Resolution
  • Principles of Good Governance
  • Working with Government
  • Innovative Approaches to Wicked Problems

Contact Us

For more information on the Excellence in Healthcare Leadership program, please contact: